Reporting

What happens when an email bounces from a subscriber?
BetterMail will automatically unsubscribe them from the list you sent from. To find out what exactly happened with each of the bounces you can download t...
Wed, 15 May, 2019 at 9:38 PM
Can I export a list of all the bounce reasons?
Yes. It's really easy too. Just go into the Reports section of BetterMail, choose the campaign in question, and use the export function in the top r...
Wed, 15 May, 2019 at 9:38 PM
Can BetterMail tell me if campaign ended up in the subscribers spam/junk folder?
No we can't sorry - no one can. This is because email clients (like Gmail) simply don't provide back that level of information to us. The vo...
Wed, 15 May, 2019 at 9:38 PM
What is an Engage rate?
Open rates are now always 100% accurate so at BetterMail we also look at the engage rate. This is a count of all the individual interactions with the email ...
Wed, 15 May, 2019 at 9:38 PM
Can I download my report data?
You sure can. Firstly, when you're in the main report screen for a campaign, in the top right hand corner choose which metric you'd like to vie...
Wed, 15 May, 2019 at 9:38 PM